![]() Our instruments are disinfected with Barbicide between each and every client. With ten years of earning, “Kenosha’s Best,” we can confidently say that Utopia has lived up to our vision and high standards we have set from day one.Īt Utopia, we take our customers’ and employees’ safety very seriously. We thank you for your amazing, continued support over the years. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.We could not be more proud or grateful for the opportunity to commit to our delivered promise of serving the Kenosha community for over 13 years! BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This matter remains unresolved.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. The final photo is the reply I received on May 13th after calling, leaving a voicemail, and then another message via form on Utopia's website. The first photo is what I'd requested and had to get done at a different salon after being provided absolutely unacceptable quality and customer service at **********************. I've attached photos below of the service I requested at the time of booking the appointment compared to the service I received. If I could rate this experience as a zero, I would. Ive also sent a review, sent an email, and called the salon within a week of receiving this service to get in touch with a manager, express my frustration, and request a refundall of which have yet to be acknowledged. I even had to book a manicure at a different salon to fix the one I received here. The manicure I ended up with was poorly shaped, had uneven edges, and angled too far upward, and cost me $50. ![]() ![]() I even acknowledged that there may have been a misunderstanding on my part, but I was made to feel so uncomfortable and unwelcome that I considered just walking out and cancelling the service entirely. When I stopped her, I received an aggressive reply, and then she argued that shed already told me she didnt have time to provide the service Id asked for. She even went so far as to try and provide a lesser service without asking me if thats what I wanted. Rather than doing some simple problem solving, her nail tech (who did not have an upcoming appointment) started her manicure right away, and my nail tech informed me upon arrival thatbecause I was running lateI couldnt get the manicure Id scheduled and asked for. I was running about 10 minutes late due to construction traffic, but asked my sister (who arrived 5 minutes early) to let the front desk know Id be there shortly. My sister and I booked a manicure at Utopia ********** 2 on Monday May 9th, 2022 to prepare for my maternity photo shoot and celebrate being 8 months pregnant.
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